Reporting a problem with your system can be done quickly and efficiently, by using the Trans+Plus Problem Report. Part of the battle is communicating the problem. By using this report, the problem is documented and usually more easily understood by our technicians. Our support staff are friendly, knowledgeable, and reliable.

Once the problem has been reported, via the website, phone, email or fax, our support staff ensure each one has been correctly entered into our internal case management tracking system. This guarantees each reported problem is reviewed by our management team, is assigned to a product services representative and if need be is assigned to a programmer. Throughout the entire life-cycle of the reported problem our customers are kept appraised and usually participate in full feedback cycles. In this way the customer is fully aware of the state of the problem right from initial reporting to resolution.

By using the Trans+Plus Problem Report you are guaranteed to get prompt service within minutes. To access the Problem Report, log in now.

If the problem is more of a “wouldn't it be nice if the software did this” problem, click here to find out how to communicate your enhancement request.

If additional support is required please feel free to contact our Support Department at: support@transpluscorp.com.